Policies and procedures
Read our terms, understand your choices and find the information you need before booking a treatment or training course.
Website and bookings
Terms and conditions
Using our website, educational content and related services.
Booking and consultation terms
Enquiries, appointment confirmation, suitability and cancellation arrangements.
Cookie notice
Login cookies, browser settings and optional tracking.
Complaints procedure
How to raise a concern about treatments, training or website services.
Accessibility statement
Accessing information and reporting barriers on this website.
Treatments and consent
Medical and educational disclaimer
Limits of general treatment information and practitioner education.
Treatment consent procedure
What should be discussed and recorded before you consent to treatment.
Medical history and suitability procedure
Information to discuss privately with your practitioner.
Photography, video and media consent
Separate choices for clinical records, learning and public use.
Aftercare and follow-up procedure
Treatment-specific instructions, review arrangements and urgent concerns.
Training and learners
Privacy and responsible use
Privacy notice
Personal information, your choices and how to contact us.
Data retention policy
How record types and their purposes guide retention and deletion.
Clinical media retention policy
Photographs, videos, case studies and separately agreed public use.
Security and data incident reporting
Reporting suspected access problems, disclosure or data loss.
Advertising and before-and-after policy
Consent, representative images and accurate course and treatment claims.
Treatment-specific consent, medical history and aftercare information is discussed with your practitioner. Please do not send sensitive medical records through the general enquiry form.